Faqs

Do you have a question?

You will find below the list of the most frequent questions.

What are the administrative steps to book my accommodation?

As a student, we will need your contact details, as well as those of your guarantor, in order to prepare the lease agreement, which we will then send to you by email for review. You will need to send it back signed by all parties or come to sign it directly at the agency. If you are a young professional, we will need proof of your financial stability.

I wish to move to a new home at the end of the year, how do I proceed?

If you wish to change your accommodation, simply fill out the online form on our website or send us an email at location@sypra.be with your search criteria, and we will do our best to find a property that matches your needs.

How to contact us?

You can reach us by email or phone: location@sypra.be / +32 491 90 50 60. If you prefer, you can also send us a message on our Facebook page SYPRA - Students & Young Professionals Accommodations.

What is included in the charges?

The charge package covers water, heating, electricity, internet, home insurance (tenant's liability waiver), cleaning of common areas, and maintenance of installations and fire extinguishers.

Where can I do my laundry?

In most of our buildings, we provide a shared laundry room equipped with washing machines and dryers for our tenants. The cost is €15 per person per month. If you prefer to install your own washing machine in your accommodation, we have no objection. However, an additional charge of €15 per person per month will be applied to cover the water and electricity consumption.

What does the housing insurance cover?

The home insurance with tenant liability waiver, which is taken out for all occupants of our properties, covers your responsibility as a tenant in case of damage (fire, water damage, etc.). However, the insurance does not cover the contents of the apartment. If you wish to insure the contents of your apartment (TV, computer, furniture, etc.), you will need to take out specific coverage.

What additional fees should I expect, aside from rent and charges?

There are no agency fees to pay.

A detailed inventory is carried out when the keys are handed over at the start and end of your tenancy. During this process, a detailed list of the property’s features is made, and photos of the property are taken. Any remarks are also noted on the same document. To cover these services, a check-in/check-out fee is payable along with your first rent. These fees range from €50 to €300, depending on the size of the property. However, this fee is only paid once at the beginning of your tenancy and covers both the check-in and check-out inspections.

What are the waste management obligations in Liège?

An annual waste tax is levied by the city of Liège to cover garbage collection, sewer cleaning, etc. This tax applies to all properties in the city. If you are registered as a resident, the City of Liège will send you the payment notice. If you are not registered at the property, you will be asked to pay this tax at the beginning of the year to the landlord, who will receive the payment notice from the city and will pass it on to you. The amount of the tax is €85 if the property is occupied by one person or €140 for properties with more than one occupant. Non-residents are required to pay this fee to the landlord along with their first rent payment each year. In exchange for this payment, you will receive 50 trash bags from the City of Liège per property.

What should I do if I encounter an issue in my accommodation?

If you encounter any problems in your accommodation, you can contact Magali, our tenant manager, who will be happy to find a solution and send a member of our technical team if needed. To best address your requests, the easiest way to report any issues or ask questions about the apartment is to send an email to: contact@sypra.be. You will receive a quick response from us. In case of extreme urgency, you can reach us by phone 24/7 at +32 496 26 78 78.

What is the duration of the lease?

Our contracts are generally for 2 years, with the option to cancel free of charge after 1 year. Most of our contracts start on September 1st, but we also have properties available throughout the year. We also offer some properties for shorter durations (from a few days to a few months).

What does SYPRA stand for?

SYPRA stands for Students & Young Professionals Accommodations. We specialize in providing housing for students and young professionals in Liège and Mons. We offer flexible solutions for quality housing that meets the needs of a young and dynamic population!

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